Our Freshness Promise
At Nord Bakes, everything is made to order using quality ingredients. Your order is baked fresh and ready to collect in the best possible condition. Once received, our products are best enjoyed within 3–5 days. Please store them in a cool, dry place or refrigerate as appropriate.
Damaged or Incorrect Orders
We take great care in packaging every order, but if something is damaged or isn't what you ordered, we want to make it right. Please contact us within 48 hours of receiving your order with a photo of the issue and your order number, and we'll arrange a replacement for you.
Returns
As our products are freshly made food items, we're unable to accept returns. However, your satisfaction is important to us — if you're unhappy with your order for any reason, please get in touch and we'll do our best to help.
Order Lead Times
As everything is made to order, please allow time for your order to be prepared. Lead times are shown at checkout. If you have a specific date in mind — for a birthday, celebration, or gift — please reach out before ordering and we'll do our best to accommodate you.
Contact Us
If you have any questions about your order, please get in touch via our contact page or email us directly. We aim to respond within one business day.